Resume
Experience
April 2023 - November 2023
Sigma Computing
San Francisco, CA
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Spearheaded the first digital customer-facing technical education program from the ground up; oversaw the design, development, and implementation of 15 eLearning modules and 2 instructor-led live training (ILT) sessions.
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Launched the first product subject matter expert (SME) program with 29 stakeholders to harness cross-functional expertise; collaborated to identify customer and employee knowledge gaps and inform the education program’s strategic roadmap.
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Oversaw the execution of the program roadmap; managed 15+ SMEs and stakeholders to align on deliverables, leading to effective and scalable content production processes with an average of 10 completed exercises per week.
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Executed the design and development of 15 eLearning modules comprising 119 eLearning exercises; shipped the completed deliverables within 1 quarter.
January 2023 - April 2023
Amobee
Redwood City, CA
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Managed all on-demand customer-facing technical training programs; oversaw the design, development, implementation, and monitoring of learner-centered documentation, eLearning courses, and instructor-led training sessions with an average CSAT score of 4.52/5.
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Designed interactive curricula for 4 “Train the Trainer” virtual instructor-led training (VILT) sessions; created corresponding resource guides for internal stakeholders, resulting in 91% of employees reporting improvement in their technical product training competencies.
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Drove 25% engagement increase in employee- and customer-facing technical education programs across 1,600+ students and 92 courses within 2 months by implementing new knowledge architecture methods in the learning management system (LMS).
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February 2022 - January 2023
Amobee
Redwood City, CA
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Drove 27% increase in content volume in the technical education library by managing the design and development of 10 eLearning projects with an average CSAT score of 4.44/5; contributed to the strategic plan to launch customer onboarding programs, shipping the completed deliverables within 2 quarters.
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Developed the product SME program for 40+ stakeholders and business partners, leading to effective, cross-functional collaboration processes; managed 10 projects in alignment with education program deliverables and strategic planning.
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Constructed 5 curriculum development templates to streamline learning program management, resulting in training development aligned with product releases and go-to-market strategies with an average of 1.5 training releases per
month.
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November 2021 - February 2022
Side
San Francisco, CA
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Launched the first product certification course to onboard customers and employees; oversaw the design and development of 6 eLearning modules to onboard customers with an average CSAT score of 4.82/5.
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Drove 64% expansion of educational content by designing and developing 11 eLearning modules of technical instructional content, driving customer satisfaction with a CSAT score of 4.87/5.
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Leveraged LMS functions to provide seamless delivery of digital, scalable learning experiences for 80+ learning paths, enabling 2,200+ customers to adopt the product.
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Drove 48% increase in customer learning engagement and 81% increase in course completion rates by strategizing, designing, and managing marketing content on educational materials in the LMS for 2,000+ customers; shipped the deliverables in under 2 months.
May 2021 - November 2021
Side
San Francisco, CA
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Streamlined eLearning and ILT delivery operations for all product training programs for 700+ customers, contributing to 76% of customers reporting increased confidence in adopting the technology product within 3 months.
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Managed all user provisioning and groups in the LMS by using SQL statements for 80+ new users on a weekly basis.
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Managed the LMS for 2,200+ users by maintaining up-to-date learning materials and accurate measurement records.
Aug. 2019 - May 2021
University Student Apartments
Salt Lake City, Utah
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Developed 4 compliance-based onboarding eLearning courses for 30+ employees, which led to multimodal, efficient, and interactive onboarding and training structures for new employees with a 100% completion rate annually.
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Generated and led 10 instructor-led learning experiences per year for 16 employees about diversity, inclusion, and belonging, with 92% of learners reporting an increase in understanding of diversity topics.
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Facilitated 20 annual job training experiences onsite for onboarding employees with an average satisfaction rating of 4.62/5.
Aug. 2020 - April 2021
Gender-Based Violence Consortium, University of Utah
Remote, US
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Coordinated 10+ large-scale and small-scale events via Zoom of 10 to 150 attendees by managing communication strategies via email and social media platforms.
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Spearheaded a creative digital storytelling project to drive impact on gender-related experiences for 25+ people.
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Collaborated with 9 cross-functional researchers to create content for a digital learning platform intended to reach broad audiences and educate community members about gender-based violence.​
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Published an article based on identity and storytelling in Frontiers: A Journal of Women's Studies, released in late 2022. Title: Utah Women’s Narratives: Narrative, Performance, and Collaboration.
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April 2020 - Jan. 2021
Dept. of Undergraduate Studies, University of Utah
Remote, US
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Wrote and published a book chapter about findings related to remote instructor-led classroom environments and effective learning methodologies through course design and Zoom facilitation.
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Coordinated and conducted 200+ interviews on a team of 12 researchers to assess the impact of in-person learning and online learning, seeking strategic improvement for online learning methods.​
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Analyzed 40+ transcripts to generate data specifically about the effectiveness of online learning tools and learner experiences.
August 2018 - July 2019
Gender Equity Center, Cal Poly
San Luis Obispo, California
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Designed and managed 20+ ILT sessions, which led to 2 new scalable programs to educate employees on diversity, inclusion, and belonging, driving engagement for 200+ employees in gender-inclusive initiatives in higher education.
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Drove 56% increase in employee leadership capacity within 6 months by delivering 10 leadership development
trainings on a quarterly basis related to leadership, building relationships, and identity development.
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Developed 3 assessment strategies for workshops, programs, and events to generate evidence-based improvements in curriculum design and training delivery for targeted audiences.
Education
M.Ed, University of Utah
Educational Leadership & Policy, concentration on Social Justice
Salt Lake City, Utah
An M.Ed. in Educational Leadership equips professionals with the know-how to conduct off-the-shelf learning experiences for students outside of the classroom.
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The context of how we create learning experiences is important. I studied how the world informs us of how we learn and what we can do to make it better.
B.A., Cal Poly, San Luis Obispo
English Language & Literature, minor in Psychology
San Luis Obispo, CA
English Language and Literature develops critical thinkers of language and history to continue navigating the world through a curious, interdisciplinary lens. We all use language in our day-to-day lives.
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I learned how to analyze writing to make meaning of the world, and to create writing that would contribute to visions of continued change.
Skills
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Curriculum Development
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Instructional Design
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Technical Writing
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Program Management
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Technical & Software Enablement
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GTM Enablement
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Customer Education
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Strategic Planning
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Program Measurement & Evaluation
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SCORM
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Content Creation
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ILT and VILT Development
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On-Demand Training Development
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Learning Architecture
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LMS Implementation
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LMS Administration
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SME Programs
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Cross-Functional Collaboration
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Video Production
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Graphic Design
Technical Skills
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Camtasia
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Vyond
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Articulate
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Rise
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Powtoon
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Adobe InDesign
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Adobe Photoshop
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Adobe Illustrator
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Continu LMS
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Skilljar LMS
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Pendo
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Sigma
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Canva
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Microsoft Office
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Google Workspace
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Zoom
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Wordpress
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Qualtrics
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Jira
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Notion
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Asana
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Monday.com
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ClickUp
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Gong
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Loom
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Salesforce
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Squarespace
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Wix.com